Privacy Statement
Last updated: May 2, 2024
Your privacy is important to us.
Pickering Interfaces Ltd gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulations and laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.
Pickering Interfaces' registered office is at Stephenson Road, Clacton-on-Sea, Essex, CO15 4NL. We are a company registered in England and Wales under company number 01029133. We are registered on the Information Commissioner's Office Register, registration number ZA334448, and act as the data controller when processing your data.
1. What type of personal data is collected?
When you visit our website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you but can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change default settings. However, blocking some types of cookies may impact your experience on the site and the services we offer. To learn more about what cookie information is collected, click here cookie information.
2. When you provide us with your personal data?
If you register on our website, download literature, request a quote, or request that we contact you, you may be required to provide personal information such as your First and Last Name, Email, Phone Number, Company Name, Street Address, City, State/Region, postal code, and Country.
When submitting your details online, your personal information is transferred to our relevant sales office or contracted Pickering agent to respond to your inquiry. We will never sell your information to other companies for marketing purposes, and any request will be securely transferred and logged within our customer relationship management (CRM) systems.
If you haven’t contacted us before, your details will be stored as a contact lead. Unless you specify otherwise, we may use the details provided to contact you and/or send you correspondence. If no further interaction is made between you, our sales offices/agents, and our website within a 5-year period, after extracting a minimal amount of data, such as product interest for historical purposes, we will delete your personal data from our CRM systems.
If you are already a Pickering customer, your request will be stored under your customer account. You can update your contact preferences, amend your personal data, or unsubscribe anytime by clicking the link in the footer of any electronic newsletter. You can also unsubscribe at any time by going here: https://info.pickeringtest.com/hs/manage-preferences/unsubscribe
We also have our “Live Help Now” chat platform available on this website. It allows website visitors in the North American region to chat with our sales and support teams. We collect contact information via the chat, such as name, email address, location, etc. This personal data will create a lead in our CRM systems for internal reference and will not be used for any other purpose.
Our websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children. If you believe that we have collected information about a child under 16, please contact us so that we can delete the information.
3. How will we use your personal data?
The purposes and reasons for processing your personal data are detailed below:
- To provide you with the information, products, and services you request from us, including product pricing and quotes, support on switching services, and literature downloads.
- To allow you to participate in the interactive features of our service when you choose to do so. This includes our design tools and other interactive tools available on our website.
- To provide information about other switching and simulation goods and services we offer similar to those you have already purchased or inquired about.
- To make suggestions and recommendations about goods or services that may interest you, which may be based on your activity on our website.
- To notify you about changes to our services and to send you service emails relating to your account.
- To manage and operate your account with us and to complete contractual obligations.
4. Sharing and disclosing your personal information?
Pickering Interfaces will not sell or rent your personal information. We will not disclose your personal information to outside organizations unless they are affiliated with us as a third-party vendor. These vendors use the information to fulfill our requirements for processing quotes, orders, purchases, shipping products, and replying to any other customer requests.
Any information you submit may result in transferring your personal data across international borders. Where applicable, this is carried out via a restricted transfer. The UK ‘adequacy regulations’ in respect of those countries or appropriate safeguards have been put in place as per guidance under the UK GDPR (General Data Protection Regulation). This means that the countries to which we transfer your personal data are deemed to provide an adequate level of protection for your personal data or have other data protection mechanisms in place.
5. Details of our website third-party vendors?
- Google Analytics
and AdWords
If you consent, we will use this information to evaluate your website use and provide other services relating to your website activity and internet usage. We will not (and will not allow any third party to) use Google Analytics or Google AdWords to track, collect or upload any data that personally identifies an individual, such as a name, email address or billing information. Any data transferred is under their current processing terms and conditions using Standard Contractual Clauses as adopted by the European Commission. For more information, please refer to Google Privacy Policy: https://policies.google.com/privacy - HubSpot
HubSpot is used to build marketing web pages, which can include downloading forms, eBooks, and datasheets. It also helps us create social media posts and email deployments. All these sources of marketing content are used to inform our customers about Pickering and our offerings. When requesting to register on our website to download a datasheet, flyer, map, or eBook, you may be required to provide personal information such as First Name, Last Name, Company Name, Email, Phone Number, State/Region, Country, Zip and Address. This enables us to contact you about your interests in the company’s goods or services. Your information is stored and managed on HubSpot servers in the United States and other jurisdictions where HubSpot affiliates with sub-processors. HubSpot ensures such transfers are made in compliance with the requirements of Data Protection Laws and abides by and processes European Data in compliance with the Standard Contractual Clauses. For more information, please refer to HubSpot Privacy Policy: https://legal.hubspot.com/privacy-policy
- Salesforce
Our Customer Relationship Management system is used to collate all our customer details and service requests. This information can also be accessed by other Pickering offices/agents to enable us to deal with any customer requirements quickly and efficiently. This data is hosted and stored on a server based in Europe, governed by EU GDPR (General Data Protection Regulation). For more information, please refer to the Salesforce Privacy Policy: https://www.salesforce.com/company/privacy/full_privacy/ - Hotjar
We use Hotjar Ltd, based on the island of Malta, to evaluate your website use, compile reports on website activity, and provide other services related to internet usage. We understand and interpret your user behavior anonymously without personally identifying individual users. This allows us to get statistically accurate insights when you visit our website. All data is securely stored in their cloud system, which is governed by EU GDPR. An automatic 365-day data retention period is enforced to ensure that all analytics data collected through Hotjar older than 365 days is systematically deleted. Please refer to their privacy policy: https://www.hotjar.com/legal/policies/privacy - Survey Sparrow
We use this software company based in California, USA, to collect customer feedback, such as customer loyalty and satisfaction ratings for follow-up. We will only survey our existing customers. Any personal data stored in HubSpot will sync with this platform. We will only send surveys out via email, where you will also be given the opportunity to be removed from any further survey communications. If Survey Sparrow transfers your personal data, they do so with all requirements applicable to current Data Protection Laws and abide by and process European Data in compliance with the Standard Contractual Clauses. Please refer to their privacy policy: https://surveysparrow.com/legal/privacy-policy/
6. What security measures do we have?
Pickering Interfaces takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure, or destruction and have several layers of security measures in place, including:
- SSL website encryptions
- Enterprise Firewall with SPI
- Centralized user authentication with dual-factor
- Authentication for all external access
- Full anti-virus/malware and anti-ransomware scanning
- AEO Certification (GB AEO F/00128/18) Customs Simplifications/Security and Safety • BSI Certification ISO9001:2015 Standard
7. Why are we sending you marketing material?
Pickering Interfaces will occasionally send you marketing information regarding our products, services or promotions by email or post. These have been identified as beneficial to our customers and prospects in our interests. Such information will be relevant to you as a customer and is non-intrusive, and you will always have the option to opt-out/unsubscribe at any time.
Electronic newsletters: Users who have signed up for Pickering’s free electronic newsletter will not be spammed, nor will their details be sold or rented to any third parties. Users can easily unsubscribe with a simple click on any email received; alternatively, users may remove themselves from our mailing list by clicking on the following link: www.info.pickeringinterfaces.com/hs/manage-preferences/unsubscribe
8. Why do we send you ‘Direct Mail?
We may use subcontractors (who provide services to you on our behalf) to send direct mail pieces when we have advertisements, promotions, or company information updates to inform our subscribers. We will only send you direct mail if you previously provided us with your physical address.
You can also request direct mail pieces via our website for flyers, books, brochures, and maps to be sent to you. When requesting a piece of direct mail, we will ask you to provide the following personal information: First Name, Last Name, Email, Phone Number, Company Number, Street Address, City, State/Region, Postal Code and Country.
If you have already registered on our website and request a direct mail piece from us, we will remember your past registration information and request street address and postal code, so we can mail your requested information. You can opt out of receiving direct mail/have your physical address removed from our database or request to have your address updated at any time by emailing [email protected]
9. How can you manage your personal information and preferences?
By accessing your Pickering account, you may at any time update your contact preferences, amend your personal data, or unsubscribe by clicking the link in the footer of any electronic newsletter. You can also unsubscribe at any time by clicking on this link: https://info.pickeringtest.com/hs/manage-preferences/unsubscribe
You have the right to request the erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws. If you wish to stop receiving any communication from us or delete your account, please email [email protected]
10. How long do we intend to keep your personal data?
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected and processed. This includes the purposes of satisfying any legal, tax, reporting, regulatory or accounting requirements. Our standard data retention period with respect to paper correspondence is six years plus the current year. This data is then destroyed by a professional data shredding company.
Where your personal data is held electronically in an archive containing data that cannot easily be separated and may contain other data requiring longer retention, we may, at our discretion, retain it for longer than six years in reflection of this. For clarity, it should be noted that such personal data may be held by us or Data Processors in electronic or paper format.
If we collect your personal data but you do not become a customer or you are no longer a customer, some of your data will be retained in our archiving system for the purposes of quote/product history and customer support. However, you do have the right to ask for the removal of your personal data, within reason, which can be securely and effectively destroyed or permanently erased from our IT systems as far as practically possible.
11. What rights do you have regarding your personal data?
You have the right to access any personal information that Pickering Interfaces processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long do we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
12. Why do we review other global data privacy regulations?
Pickering Interfaces periodically keeps up to date with all relevant global privacy regulations and will update this Privacy Notice in accordance with any additional information that may need to be disclosed.
The purpose of our processing activity is to provide goods or services to business individuals. Any shared use of data that is necessary for the performance of contracts, agreements, or similar instructions is subject to the provisions in law relevant to its jurisdiction. We do not sell your data to any other organizations.
Where data may be transferred or stored, the use of appropriate technical and administrative measures, such as the specified country having an equivalent data protection regime, are used to protect personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction. Where necessary, we use legitimate interests to fulfill our controller obligations and would only pass to a third party under pre-contractual agreements. We keep records of our personal data processing operations conducted, especially when based on legitimate interest.
We will continually review all relevant legislation and will update this statement where required.
13. What happens if you click a link to another website?
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Our cookie and privacy policies only apply to this website; therefore, please check their policies before you submit any personal information to these websites.
14. If you are unsatisfied with how we have handled your data?
Pickering Interfaces only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If you have any concerns about the personal data we hold, please contact us at:
Pickering Interfaces Limited
Stephenson Road, Clacton-on-Sea, Essex, CO15 4NL
+44 (0)1255 687900
[email protected]
If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with our lead supervisory authority:
Information Commissioner’s
Office Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF
+44 (0)303 123 1113
www.ico.org.uk
15. Why may we need to update this Privacy Policy?
Pickering Interfaces will occasionally update this Privacy Policy to reflect company and customer feedback. Pickering Interfaces encourages you to periodically review this Policy to be informed of how we are protecting your information. If you wish to contact us in respect of this Privacy Policy, please email [email protected]
